Refund Policy
Effective Date: [Insert Date]
At LexBrief, we provide a usage-based Artificial Intelligence service designed for legal professionals. Because our platform incurs significant computational costs (via Anthropic Claude API) the moment a document is processed, our refund policy is designed to be fair while accounting for these direct costs.
By using LexBrief or purchasing credits/subscriptions, you agree to the following refund terms.
1. Pay-Per-Audit and Usage-Based Credits
LexBrief operates primarily on a usage-based or credit-based system (e.g., Pay-Per-Audit or Volume Packs).
- Used Credits are Non-Refundable: Once a contract has been successfully processed and the AI output (Risk Radar, Diff View, etc.) has been generated, the associated credits are consumed and cannot be refunded.
- Unused Credits: Unused credits purchased in a Volume Pack are non-refundable unless otherwise required by applicable law. Please note that certain credit packs may have expiration dates as stated at the time of purchase.
2. Technical Failures and Errors
We strive for 99.9% uptime, but technical issues can occasionally occur.
- Failed Audits: If an audit fails due to a system error on our end (e.g., Vercel Edge Function timeouts, API connectivity failures) and credits are incorrectly deducted from your account, we will automatically restore the lost credits to your balance.
- If you believe credits were deducted for a failed task that was not automatically restored, please contact our support team within 7 days of the incident with the relevant
matterId or timestamp. We will investigate and credit your account appropriately.
3. Subscription Plans (If Applicable)
If you are on a recurring subscription plan (e.g., Team or Enterprise plans):
- Cancellations: You may cancel your subscription at any time through the Playbook Studio settings or by contacting your dedicated success manager.
- No Prorated Refunds: Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partial months or unused credits remaining at the end of the billing cycle. You will continue to have access to the service until the end of your current cycle.
4. Disputed Charges
If you believe there has been a billing error on your account (e.g., double billing via Stripe), please contact us immediately. If we determine that a charge was made in error, we will issue a full refund for the incorrect charge to the original payment method.
For any questions regarding your billing, credit balance, or to request an investigation into a failed audit, please contact us:
Email: [Insert Contact Email]
Address: [Insert Company Address]